We respect your privacy and seek to protect your personal data. The following information describes how we gather and use data. The amount of information we hold on you and how we use it depends on what service you use, so some of the sections below may not be relevant to you.
What we use your personal information for
We collect and use your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. If you are registered to use a service we may use the information you provide to us to carry out the service (please see the terms and conditions relating to that particular service) and we may contact you to obtain feedback on that service and any improvements we could make to it.
You have a right to ask us at any time not to contact you by way of direct marketing.
Personal Information we collect
We collect and update information about users of our services. We may obtain this information via direct contact with you, from third parties such as other users and automatically via your use of our services.
Information we collect via our services
If you are a registered user of our web-shop services, we also gather information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data from the use of our Website. Traffic Data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic Data may sometimes be traceable to/related to not just companies but named individuals. Before you register for access to membership areas of our website, you can browse our websites anonymously.
Upon request we provide site visitors with access to all information including proprietary information that we maintain about them (but not other users unless required to do so by law) including unique identifier information (e.g. customer number or password) and contact information (e.g. name, address, phone number).
How we use your information
For each visitor to our website, our Web server automatically recognises the users domain name. We also collect the e-mail addresses of those who communicate with us via e-mail and aggregate information on what pages users access or visit. Information volunteered by the user such as survey information and/or site registrations is also collected. The information we collect is used primarily for internal review and to improve the content of our Website & services. It is also used to notify users about updates to our services. This information is not shared with other organisations for commercial purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to our contact mail address.
If you do receive unwanted email from us all our correspondence offers clear instructions on how to opt out.
Storage methods and duration
We may store your information in our databases, such as our customer relationship database, for reference. The information may be retained and used by us for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use our services or after the individual has ceased interacting with us. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain Traffic Data for a reasonable period after the Traffic Data was generated.
Passing your information to third parties
Except where the law permits or unless you specifically agree, we do not sell or rent your personal data to others outside our company. We do not share or sell our customer list to any third party.
"Cookies" are pieces of software, which may be sent and recorded on your computer. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently. Until you have registered on our website, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information on you to facilitate your website experience.
You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. Cookies are not used to collect your personal information. Cookies are also used as a site security method to stop abuse of our subscriber service.
E-mail alerts, notices and newsletters
We offer the opportunity for you to receive an e-mail newsletter or other notifications in relation to products being advertised on our website or new services being offered. You can at any time choose to stop receiving e-mail alerts or newsletters by following the instructions on the alert, notification or e-newsletter.
Interception of mail
We may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses.
We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected, we try to reduce such occurrences.
We use reasonable endeavours to install and have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
We use the finest encryption systems available to ensure your credit card details are sent in a secure format.
As an additional security precaution we do not store any credit card details on our website.